đŸĒ Cookie Policy

Last updated: January 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences and analyzing how you use our services.

About Our Company

đŸĸ MOBOT INNOVATION ENTERPRISE

Registration Number: BN330881025

Legal Status: Officially Registered Entity under The Registration of Business in Ghana ACT

Business Address: Accra, Ghana

✅ Cookie usage is managed by a legally registered and compliant business entity.

About Our Company

đŸĸ MOBOT INNOVATION ENTERPRISE

Registration Number: BN330881025

Legal Status: Officially Registered Entity under The Registration of Business in Ghana ACT

Business Address: Accra, Ghana

✅ Cookie usage is managed by a legally registered and compliant business entity.

ℹī¸ Important Note

MOBOT AI primarily operates through WhatsApp, which has its own cookie and data policies. This Cookie Policy applies to our website (chatmobot.com) and any web-based interfaces we provide.

2. How We Use Cookies

We use cookies to:

3. Types of Cookies We Use

Cookie Type Purpose Duration Examples
Essential Cookies Required for basic website functionality and security Session/1 year Login status, security tokens, language preferences
Analytics Cookies Help us understand website usage and performance 2 years Google Analytics, page views, user behavior
Functional Cookies Remember your preferences and personalize experience 1 year Theme preferences, notification settings
Marketing Cookies Track marketing campaign effectiveness 90 days Campaign tracking, conversion measurement

4. Third-Party Cookies

We may use third-party services that set their own cookies:

🤖 AI Assistance (MOBOT Custom AI Model)

Some features on our website and help center may use our custom-trained AI model to improve language understanding and support. Our AI model is specifically designed for Ghana's financial ecosystem and provides:

  • Training on 67,687+ Ghana financial conversations
  • Support for English, Twi, Ga, Ewe, Hausa
  • Specialization in Ghana financial services and local context
  • 95%+ accuracy in Ghana financial queries

This AI processing does not rely on cookies, and any data processed is handled under our Privacy Policy. WhatsApp chat interactions are not analyzed via cookies.

4.1 Google Analytics

4.2 Social Media Platforms

4.3 Customer Support Tools

5. Sensitive Data and Cookies

⚠ī¸ Important Security Notice

We DO NOT store sensitive financial information in cookies, including:

  • Transaction PINs or passwords
  • Bank account numbers or financial details
  • Ghana Card numbers or personal identification
  • Transaction amounts or payment details
  • Biometric data or authentication tokens

6. Cookie Consent and Control

6.1 Your Consent

By using our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by:

6.2 Managing Cookies

You have several options to control cookies:

Google Chrome:

  1. Click the three dots menu → Settings
  2. Go to Privacy and Security → Cookies and other site data
  3. Choose your preferred cookie settings
  4. You can block all cookies or allow only essential ones

Mozilla Firefox:

  1. Click the menu button → Settings
  2. Select Privacy & Security
  3. Under Cookies and Site Data, choose your preferences
  4. You can delete existing cookies or block future ones

Safari:

  1. Go to Safari → Preferences
  2. Click the Privacy tab
  3. Choose your cookie and tracking preferences
  4. You can block all cookies or allow from visited sites only

Microsoft Edge:

  1. Click the three dots menu → Settings
  2. Go to Cookies and site permissions
  3. Click on Cookies and site data
  4. Adjust your cookie preferences

7. Impact of Disabling Cookies

ℹī¸ What Happens When You Disable Cookies?

Disabling cookies may affect your experience:

  • Essential Cookies: Website may not function properly
  • Analytics Cookies: We can't improve our services based on usage data
  • Functional Cookies: You'll need to reset preferences each visit
  • Marketing Cookies: You may see less relevant advertisements

Note: Core MOBOT AI banking services through WhatsApp will continue to work normally regardless of your cookie settings on our website.

8. Mobile App Considerations

If you use our mobile app or access services through WhatsApp:

9. Cookie Security

We implement security measures for cookies:

10. International Data Transfers

Some third-party services may transfer cookie data internationally:

11. Children's Privacy

Our services are not intended for children under 18:

12. Updates to This Policy

We may update this Cookie Policy to reflect:

We'll notify you of significant changes through our website or email.

13. Your Rights

Under Ghana's data protection laws, you have the right to:

Contact Us About Cookies

For questions about our cookie practices or to exercise your rights:

General Inquiries:

Privacy/Data Concerns:

Data Protection Officer: dpo@chatmobot.com

Address: MOBOT INNOVATION ENTERPRISE (BN330881025), Accra, Ghana

14. Additional Resources

Learn more about cookies and privacy:

Effective Date: This Cookie Policy is effective as of January 1, 2025.

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